Returns & Refunds
Effective Date: 02 May 2025
Website: www.320coal.com
Company: 320 Coal Ltd (referred to as “we”, “us”, “our”)
1. Our Commitment
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and refunds policy in accordance with the Consumer Contracts Regulations 2013.
2. Eligibility for Returns
You can return items if:
You contact us within 14 days of receiving your order.
The item is unused, unopened, and in its original packaging.
You can provide proof of purchase (e.g. order number or email confirmation).
3. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
Items that have been opened or used.
Products damaged after delivery due to misuse, poor storage, or negligence.
Sale or clearance items unless faulty.
4. How to Request a Return
To initiate a return:
Email support@320coal.com with your order number and reason for return.
We will confirm the return address and provide further instructions.
Items must be returned within 14 days of your return request approval.
5. Return Shipping
You are responsible for return postage costs unless the item is faulty or we sent the wrong product.
We recommend using a trackable postal service as we cannot guarantee receipt of your returned item.
6. Refunds
Once we receive and inspect your return:
We will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–7 business days.
7. Damaged or Faulty Items
If your item arrives damaged or faulty:
Please contact us within 48 hours of delivery with photos of the issue.
We will offer a replacement, exchange, or full refund, including return shipping if applicable.
8. Exchanges
We do not offer automatic exchanges. If you’d like a different product, please return your item for a refund and place a new order.
9. Contact Us
If you have any questions about this policy, reach out to:
support@320coal.com
Monday–Friday, 9:00 AM – 5:00 PM